Refund Policy

Effective Date: 2025-04-01
Last Updated: 2025-04-01   

At sales@koreadermasolutions.com, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • You have 14 days from the date of receipt to return your item.
  • To be eligible for a return, your item must be:
    • Unopened
    • Unused
    • In the same condition that you received it
    • In its original packaging
  • Non-returnable items include:
    • Opened or used products
    • Items without original packaging
    • Gift cards
    • Sale items

Products and Pricing

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

Shipping costs are non-refundable.
If you receive a refund, the cost of shipping will be deducted from your refund.

Exchanges

  • We only replace items if they are defective or damaged.

Late or Missing Refunds

  • Check your bank account — sometimes it takes time for the refund to be officially posted.
  • Contact your credit card company — it may take some time before your refund is processed.
  • Contact your bank — there is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at sales@koreaderma.shop.

Return Shipping

  • You are responsible for the cost of shipping your item back to us.
  • We recommend using a trackable shipping service or purchasing shipping insurance.
  • We do not guarantee that we will receive your returned item.
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